Shipping and return policies for The Oakland Elementary School Arkestra

Shipping Info
U.S.A., Canada & Mexico:
Shipping charges are based on the actual weight of the order.



Overseas:
It is our policy to ship all overseas orders via Airmail to insure safe and timely delivery.

Overseas customers are responsible to pay for all duties and taxes!
Return Policy
If you have received damaged or defective merchandise, please return the product within 30 days of receipt and we will gladly replace the merchandise with the same item.

If you have not received your order within three (3) weeks, please notify us so that we may process any necessary insurance claims.

If you have received the wrong item, please use Media Mail to return the item, unopened, within 30 days of receipt. Please include your mailing address, phone number, and the reason for the return. We will send the correct item and refund your return shipping cost.

All foreign customers MUST contact us for a return authorization number BEFORE an item is returned to us! This procedure must be followed in order for us to accept and process your request.